Friday 6 November 2026
Export NOW’s income statement to Excel — free account
ServiceNow, Inc.
NOW Technology Software Application
ServiceNow, Inc.’s revenue for fiscal 2025 (year ended December 2025) was $13.3 billion, up 20.9% from fiscal 2024.
- Revenue
- +20.5%
- EPS
- −44.2%
- Free cash flow
- +31.5%
- Total debt
- +404.6%
Quarter to September 2026, against a year earlier
102.19
0.17
−0.17%
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Target Price Range
Analyst price targets
Free accountTen years at a glance Fiscal years to December
| Ten-year view | Analyst estimates Powerpack | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Group | Line | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | TTM Sep ’26 | Trend | 10 yrs | 2026e | 2027e | 2028e | Next 3/yr |
| Income, $m | ||||||||||||||||||
| Income, $m | Revenue | 1,391 | 1,918 | 2,609 | 3,460 | 4,519 | 5,896 | 7,245 | 8,971 | 10,984 | 13,278 | 15,431 | +28.5% | 16,234 | 19,265 | 22,780 | +19.7% | |
| Gross margin, % | 71.32 | 73.95 | 76.13 | 76.99 | 78.16 | 77.05 | 78.29 | 78.59 | 79.18 | 77.53 | 73.08 | +6.2 pt | ||||||
| EBT | (410) | (113) | (39) | 67 | 150 | 249 | 399 | 1,008 | 1,738 | 2,261 | 2,022 | n/m | ||||||
| EBT margin, % | (29.51) | (5.91) | (1.50) | 1.94 | 3.32 | 4.22 | 5.51 | 11.24 | 15.82 | 17.03 | 13.10 | +46.5 pt | ||||||
| Net income | (414) | (117) | (27) | 627 | 119 | 230 | 325 | 1,731 | 1,425 | 1,748 | 1,445 | n/m | ||||||
| Per share, $ | ||||||||||||||||||
| Per share, $ | Revenue | 1.69 | 2.24 | 2.93 | 3.71 | 4.68 | 5.95 | 7.19 | 8.79 | 10.67 | 12.81 | 14.91 | +25.2% | |||||
| Earnings | (0.55) | (0.14) | (0.03) | 0.67 | 0.12 | 0.23 | 0.32 | 1.70 | 1.38 | 1.69 | 1.40 | n/m | ||||||
| Cash flow | 0.19 | 0.75 | 0.91 | 1.33 | 1.85 | 2.21 | 2.70 | 3.33 | 4.15 | 5.25 | 5.15 | +44.3% | ||||||
| Capex | (0.15) | (0.18) | (0.28) | (0.36) | (0.45) | (0.40) | (0.55) | (0.68) | (0.87) | (0.88) | (0.56) | +21.6% | ||||||
| Free cash flow | 0.04 | 0.57 | 0.63 | 0.96 | 1.40 | 1.81 | 2.16 | 2.65 | 3.28 | 4.37 | 4.59 | +67.4% | ||||||
| Book value | 0.47 | 0.91 | 1.25 | 2.28 | 2.94 | 3.73 | 5.00 | 7.47 | 9.34 | 12.50 | 12.65 | +44.0% | ||||||
| Shares, m | 823 | 856 | 889 | 932 | 965 | 990 | 1,007 | 1,021 | 1,029 | 1,037 | 1,035 | +2.6% | ||||||
| Valuation, × | ||||||||||||||||||
| Valuation, × | P/E | 0.00 | 0.00 | 0.00 | 85.03 | 887.82 | 554.79 | 239.44 | 81.07 | 153.42 | 90.65 | 73.14 | 209.2 | |||||
| P/S | 8.95 | 11.76 | 12.14 | 15.21 | 23.52 | 21.81 | 10.72 | 15.64 | 19.87 | 11.96 | 6.87 | 15.2 | ||||||
| P/B | 32.17 | 28.96 | 28.50 | 24.74 | 37.51 | 34.80 | 15.43 | 18.40 | 22.71 | 12.25 | 8.09 | 25.5 | ||||||
| EV/Sales | 8.67 | 11.44 | 11.88 | 14.94 | 23.22 | 21.52 | 10.35 | 15.28 | 19.48 | 11.61 | 7.06 | 14.8 | ||||||
| EV/FCF | 346.73 | 45.94 | 55.12 | 58.27 | 81.90 | 72.81 | 35.42 | 51.12 | 63.41 | 34.00 | 23.13 | 84.5 | ||||||
| Cash, $m | ||||||||||||||||||
| Cash, $m | Operating cash flow | 159 | 643 | 811 | 1,236 | 1,786 | 2,191 | 2,723 | 3,398 | 4,267 | 5,444 | 5,334 | +48.1% | |||||
| Capex | (124) | (157) | (249) | (338) | (432) | (399) | (550) | (697) | (892) | (911) | (584) | +24.8% | ||||||
| Free cash flow | 35 | 486 | 562 | 898 | 1,354 | 1,792 | 2,173 | 2,701 | 3,375 | 4,533 | 4,750 | +71.8% | ||||||
| Balance, $m | ||||||||||||||||||
| Balance, $m | Working capital | 271 | 382 | 332 | 74 | 785 | 271 | 649 | 412 | 829 | 28 | (3,318) | (22.3%) | |||||
| Net debt | (392) | (606) | (836) | (943) | (1,380) | (1,728) | (2,794) | (3,389) | (4,273) | (4,793) | 2,917 | +32.1% | ||||||
| Shareholders’ equity | 387 | 779 | 1,111 | 2,128 | 2,834 | 3,695 | 5,032 | 7,628 | 9,609 | 12,964 | 13,096 | +47.7% | ||||||
| Returns, % | ||||||||||||||||||
| Returns, % | ROA | (21.57) | (4.19) | (0.72) | 12.66 | 1.61 | 2.36 | 2.70 | 11.28 | 7.55 | 7.53 | 5.39 | +29.1 pt | |||||
| ROIC | 0.00 | (23.28) | (9.64) | 2.22 | 8.55 | 8.17 | 9.91 | 11.23 | 15.98 | 13.95 | 5.83 | +14.0 pt | ||||||
| ROE | (86.87) | (20.05) | (2.83) | 38.71 | 4.80 | 7.05 | 7.45 | 27.35 | 16.53 | 15.49 | 11.85 | +102.4 pt | ||||||
| People | ||||||||||||||||||
| People | Employees | 4,801 | 6,222 | 8,154 | 10,371 | 13,000 | 16,881 | 20,433 | 22,668 | 26,293 | 29,187 | — | +22.2% | |||||
| Revenue/emp, $m | 0.29 | 0.31 | 0.32 | 0.33 | 0.35 | 0.35 | 0.35 | 0.40 | 0.42 | 0.45 | — | +5.1% | ||||||
Negative figures in brackets.
estimates
Fiscal years to Dec 2025 · latest quarter Sep 2026 · fundamentals updated 5 Nov 2026
Business profile
Where the money comes from and where it goes Fiscal 2025
| Subscription | 12,883 | 97.03% |
|---|---|---|
| Professional services and other | 395 | 2.97% |
| Gross margin | 77.53% | |
| Operating margin | 13.74% | |
| Pre-tax margin | 17.03% |
ServiceNow, Inc. vs peers in Software Application (Q) = latest quarter vs a year earlier
| Company | Market cap | P/E | Fwd P/E | Revenue growth (Q) | EPS growth (Q) | FCF growth (Q) | Gross margin (Q) | EBIT margin (Q) | Compare |
|---|---|---|---|---|---|---|---|---|---|
| CRM Salesforce, Inc. | $183.0B | 20.2× | 21.9× | +10.83% (above 0%: growing) | +118.27% (above 0%: growing) | +81.49% (above 0%: growing) | 76.65% | 20.55% | Compare |
| UBER Uber Technologies, Inc. | $140.5B | 39.7× | 20.5× | +9.65% (above 0%: growing) | −91.22% (below 0%: shrinking) | +13.68% (above 0%: growing) | 43.46% | 9.80% | Compare |
| ADP Automatic Data Processing, Inc. | $121.3B | 27.1× | 23.8× | +6.10% (above 0%: growing) | +13.51% (above 0%: growing) | −4.05% (below 0%: shrinking) | 46.00% | 26.64% | Compare |
| NOW ServiceNow, Inc. | $106.3B | 73.1× | 73.2× | +20.52% (above 0%: growing) | −44.21% (below 0%: shrinking) | +31.46% (above 0%: growing) | 70.51% | 9.38% | |
| ADBE Adobe Inc. | $95.9B | 13.7× | 13.7× | +12.89% (above 0%: growing) | +10.77% (above 0%: growing) | +14.68% (above 0%: growing) | 88.71% | 34.82% | Compare |
| SNOW Snowflake Inc. | $95.1B | — (loss-making) | — (loss-making) | +35.09% (above 0%: growing) | n/m | +47.23% (above 0%: growing) | 67.02% | (17.00%) | Compare |
| INTU Intuit Inc. | $94.8B | 21.4× | 16.8× | +13.65% (above 0%: growing) | −1.47% (below 0%: shrinking) | +253.37% (above 0%: growing) | 78.11% | 10.91% | Compare |
| CDNS Cadence Design Systems, Inc. | $85.5B | 61.7× | 67.7× | +21.99% (above 0%: growing) | −0.15% (below 0%: shrinking) | +30.67% (above 0%: growing) | 85.57% | 26.25% | Compare |
| DDOG Datadog, Inc. | $62.7B | 237× | 431× | +35.16% (above 0%: growing) | +229.90% (above 0%: growing) | +17.14% (above 0%: growing) | 80.19% | 6.24% | Compare |
| Median of peers | $95.5B | 27.1× | 21.9× | +13.27% | +10.77% | +23.90% | 77.38% | 15.73% |
From the latest earnings call
- CEO William McDermott said AI net new annual contract value grew year over year in Q3, while customers increasingly used agentic AI in production.
- CFO Gina Mastantuono said ServiceNow is including deployment expertise in select large AI deals and recording its value as professional services rather than subscription revenue.
Largest institutional holders 13F, quarter to 30 June 2026
Held by institutions
81.68%
Held by the ten largest
36.30%
| Holder | Shares | Stake | Change |
|---|---|---|---|
| Vanguard | 103.42m | 10.00% | −563.98k |
| BlackRock | 96.06m | 9.29% | −1.44m |
| State Street | 49.04m | 4.74% | +979.73k |
| Morgan Stanley | 26.63m | 2.58% | +3.28m |
| Geode Capital Management | 24.27m | 2.35% | −149.31k |
| UBS | 21.96m | 2.12% | +3.22m |
| T. Rowe Price | 16.07m | 1.55% | −18.04m |
| JPMorgan Chase | 13.95m | 1.35% | −17.05m |
| Norges Bank | 12.46m | 1.21% | +12.46m |
| Fidelity (FMR) | 11.40m | 1.10% | −889.12k |
13F filings for the quarter to 30 June 2026: long positions in US-listed shares reported by managers with $100m or more, ~45 days after the quarter.
Pay and ownership Proxy statement filed 6 April 2026
Chief executive’s pay
| Year | Total pay | Actually paid | $100 invested |
|---|---|---|---|
| 2025 | 51.55m | (83.29m) | 139.00 |
| 2024 | 37.56m | 201.99m | 193.00 |
| 2023 | 37.61m | 184.78m | 128.00 |
| 2022 | 38.50m | (76.35m) | 71.00 |
| 2021 | 165.80m | 136.18m | 118.00 |
Ownership
Directors and executive officers, together
less than 1%
BlackRock, Inc.
8.80%
The Vanguard Group, Inc.
8.70%
Total pay is as the Summary Compensation Table states it; actually paid revalues the year’s share awards
at its end, as the SEC’s pay-versus-performance rule asks. $100 invested is what $100 in the company’s
shares at the start of the earliest year shown was worth at each year’s end.
Ownership is the proxy’s own table: the directors and officers as a group, and every holder of 5% or more.
Read the proxy statement
ServiceNow, Inc. (NOW) Latest News
3 Nov
2 Nov
30 Oct
29 Oct
NOW metrics, ten years each
- Revenue
- Net income
- EPS (diluted)
- EBITDA
- Free cash flow
- Operating cash flow
- Gross margin
- Operating margin
- Net margin
- Free cash flow margin
- P/E ratio
- P/S ratio
- P/B ratio
- Price to free cash flow
- EV/EBITDA
- EV/Sales
- EV/FCF
- Return on equity
- Return on assets
- Return on invested capital
- Debt to equity
- Current ratio
- Total debt
- Shares outstanding
- Book value per share
- Revenue growth
- Piotroski F-score
- Altman Z-score
- Beneish M-score
ServiceNow sells cloud-based software that helps organizations coordinate work across departments and computer systems. Its customers include private enterprises and public-sector organizations. The company was founded in 2004 and is headquartered in Santa Clara. William R. McDermott is chairman and chief executive officer.
The ServiceNow AI Platform connects people, processes and data. Its applications help customers manage IT services and security, handle customer requests, support employees and build their own workflows. For example, a customer can use the platform to coordinate employee onboarding across IT provisioning, payroll, compliance and facilities. The platform can connect to outside data sources without moving or copying the underlying data.