TeleTech Holdings, Inc. ROIC

ROIC of TTEC for past 10 years: annual, quarterly and twelve month trailing (TTM) including ROIC growth rates and interactive chart. Return on invested capital (ROIC) is a calculation used to assess a company's efficiency at allocating the capital under its control to profitable investments. Calculated as Net Operating Profit After Tax or EBIT*(1-tax rate) divided by average invested capital. Invested capital is calculated as equity plus long-term and short-term debt minus cash and short-term investments. ROIC is often compared to the Weighted average cost of capital (WACC). If it's above it, it is said the company is creating value, if it's below it's destroying it. A company with after tax operating profit of $10 million and invested capital of $50 million will have a ROIC of 20%.

Highlights and Quick Summary

  • Annual ROIC for 2021 was 10.89% (a -29.88% decrease from previous year)
  • Annual ROIC for 2020 was 15.53% (a 59.12% increase from previous year)
  • Annual ROIC for 2019 was 9.76% (a -6.87% decrease from previous year)
  • Twelve month ROIC ending March 31, 2022 was 9.39% (a -13.77% decrease compared to previous quarter)
  • Twelve month trailing ROIC decreased by -23.16% year-over-year
Trailing ROIC for the last four month:
31 Mar '22 31 Dec '21 30 Sep '21 30 Jun '21
9.39% 10.89% 11.36% 12.22%
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Historical ROIC of TeleTech Holdings, Inc.

Most recent ROICof TTEC including historical data for past 10 years.

Interactive Chart of ROIC of TeleTech Holdings, Inc.

TeleTech Holdings, Inc. ROIC for the past 10 Years (both Annual and Quarterly)

Year Q1 Q2 Q3 Q4 Fiscal Year
2021 10.89%
2020 15.53%
2019 9.76%
2018 10.48%
2017 10.03%
2016 6.29%
2015 11.73%
2014 12.41%
2013 15.25%
2012 11.09%
2011 15.46%

Business Profile of TeleTech Holdings, Inc.

Sector: Technology
Industry: Information Technology Services
TTEC Holdings, Inc., a customer experience technology and services company, that designs, builds, orchestrates, and delivers digitally enabled customer experiences designed for various brands. It operates in two segments, TTEC Digital and TTEC Engage. The TTEC Digital segments designs, builds, and operates robust digital experiences for clients and their customers through the contextual integration and orchestration of customer relationship management, data, analytics, customer experience as a service technology, and intelligent automation to ensure customer experience (CX) outcomes. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, tech support, order fulfillment, customer acquisition, growth, and retention services; and delivers digitally enabled back office and industry specific specialty services, such as AI operations, content moderation, and fraud management services. It serves clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, e-tail/retail, technology, transportation, and travel industries with operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Englewood, Colorado.