TeleTech Holdings, Inc. Cost of Revenue

Cost of Revenue of TTEC for past 10 years: annual, quarterly and twelve month trailing (TTM) including Cost of Revenue growth rates and interactive chart. Cost of revenue refers to the direct costs attributable to the production of the goods or supply of services by an entity. It is also commonly known as the “cost of goods sold (COGS)”. Cost of sales measures the cost of goods produced or services provided in a period by an entity. It includes the cost of the direct materials used in producing the goods, direct labor costs used to produce the good, along with any other direct costs associated with the production of goods. In case of services cost of sales includes the labor cost or salaries of the employees and other directly attributable costs. Cost of sales does not include indirect expenses such as distribution costs and marketing costs. It appears on the income statement and is deducted from the sales revenue for the calculation of gross profit (or gross margin).


Highlights and Quick Summary

  • Cost of Revenue for the quarter ending March 31, 2022 was $474 Million (a -3.96% decrease compared to previous quarter)
  • Year-over-year quarterly Cost of Revenue increased by 11.43%
  • Annual Cost of Revenue for 2021 was $1.8 Billion (a 17.56% increase from previous year)
  • Annual Cost of Revenue for 2020 was $1.53 Billion (a 16.77% increase from previous year)
  • Annual Cost of Revenue for 2019 was $1.31 Billion (a 6.93% increase from previous year)
  • Twelve month Cost of Revenue ending March 31, 2022 was $1.87 Billion (a 3.59% increase compared to previous quarter)
  • Twelve month trailing Cost of Revenue increased by 14.58% year-over-year
Trailing Cost of Revenue for the last four month:
31 Mar '22 31 Dec '21 30 Sep '21 30 Jun '21
$1.87 Billion $1.8 Billion $1.73 Billion $1.63 Billion
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Historical Cost of Revenue of TeleTech Holdings, Inc.

Most recent Cost of Revenueof TTEC including historical data for past 10 years.

Interactive Chart of Cost of Revenue of TeleTech Holdings, Inc.

TeleTech Holdings, Inc. Cost of Revenue for the past 10 Years (both Annual and Quarterly)

(All values are in $ million)

Year Q1 Q2 Q3 Q4 Fiscal Year
2022 $473.85
2021 $493.39 $473.07 $425.24 $409.12 $1,801.0
2020 $425.45 $368.41 $337.31 $321.56 $1,532.0
2019 $345.69 $304.62 $299.24 $293.33 $1,312.0
2018 $313.37 $286.93 $274.26 $283.37 $1,227.0
2017 $312.62 $275.55 $268.0 $253.9 $1,175.0
2016 $249.94 $233.54 $226.77 $231.34 $941.59
2015 $245.67 $225.98 $223.62 $232.98 $928.25
2014 $240.15 $220.24 $212.32 $213.79 $886.49
2013 $220.94 $208.65 $208.81 $208.23 $846.63
2012 $212.02 $201.77 $209.12 $211.9 $834.8
2011 $218.09 $220.8 $210.36 $848.36

Business Profile of TeleTech Holdings, Inc.

Sector: Technology
Industry: Information Technology Services
TTEC Holdings, Inc., a customer experience technology and services company, that designs, builds, orchestrates, and delivers digitally enabled customer experiences designed for various brands. It operates in two segments, TTEC Digital and TTEC Engage. The TTEC Digital segments designs, builds, and operates robust digital experiences for clients and their customers through the contextual integration and orchestration of customer relationship management, data, analytics, customer experience as a service technology, and intelligent automation to ensure customer experience (CX) outcomes. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, tech support, order fulfillment, customer acquisition, growth, and retention services; and delivers digitally enabled back office and industry specific specialty services, such as AI operations, content moderation, and fraud management services. It serves clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, e-tail/retail, technology, transportation, and travel industries with operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Englewood, Colorado.