TeleTech Holdings, Inc. Gross Margin

Gross Margin of TTEC for past 10 years: annual, quarterly and twelve month trailing (TTM) including Gross Margin growth rates and interactive chart. Gross profit margin shows the percentage of revenue that exceeds a company's costs of goods sold. It illustrates how well a company is generating revenue from the costs involved in producing their products and services. The higher the margin, the more effective the company's management is in generating revenue for each dollar of cost. Gross profit margin is calculated by subtracting the cost of goods sold from total revenue for the period and dividing that number by revenue. If a company has $200 million in revenue and $80 million in cost of goods sold, the gross margin is 60%.


Highlights and Quick Summary

  • Gross Margin for the quarter ending March 31, 2022 was 19.47% (a 0.72% increase compared to previous quarter)
  • Year-over-year quarterly Gross Margin decreased by -15.71%
  • Annual Gross Margin for 2021 was 20.59% (a -3.38% decrease from previous year)
  • Annual Gross Margin for 2020 was 21.31% (a 4.51% increase from previous year)
  • Annual Gross Margin for 2019 was 20.39% (a 3.77% increase from previous year)
  • Twelve month Gross Margin ending March 31, 2022 was 19.54% (a -5.15% decrease compared to previous quarter)
  • Twelve month trailing Gross Margin decreased by -20.02% year-over-year
Trailing Gross Margin for the last four month:
31 Mar '22 31 Dec '21 30 Sep '21 30 Jun '21
19.54% 20.6% 22.21% 24.43%
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Historical Gross Margin of TeleTech Holdings, Inc.

Most recent Gross Marginof TTEC including historical data for past 10 years.

Interactive Chart of Gross Margin of TeleTech Holdings, Inc.

TeleTech Holdings, Inc. Gross Margin for the past 10 Years (both Annual and Quarterly)

Year Q1 Q2 Q3 Q4 Fiscal Year
2022 19.47%
2021 19.33% 16.39% 23.1% 23.93% 20.59%
2020 25.49% 25.27% 25.55% 25.6% 21.31%
2019 25.07% 22.98% 23.76% 25.62% 20.39%
2018 25.23% 21.38% 21.61% 24.48% 19.65%
2017 26.72% 23.25% 24.17% 24.94% 21.73%
2016 27.54% 25.34% 25.68% 25.95% 26.16%
2015 28.13% 26.91% 27.92% 28.43% 27.86%
2014 28.99% 28.0% 28.15% 29.26% 28.61%
2013 30.54% 29.75% 27.92% 27.79% 29.04%
2012 28.19% 29.52% 27.59% 27.6% 28.22%
2011 27.43% 27.43% 28.36% 28.07%

Business Profile of TeleTech Holdings, Inc.

Sector: Technology
Industry: Information Technology Services
TTEC Holdings, Inc., a customer experience technology and services company, that designs, builds, orchestrates, and delivers digitally enabled customer experiences designed for various brands. It operates in two segments, TTEC Digital and TTEC Engage. The TTEC Digital segments designs, builds, and operates robust digital experiences for clients and their customers through the contextual integration and orchestration of customer relationship management, data, analytics, customer experience as a service technology, and intelligent automation to ensure customer experience (CX) outcomes. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, tech support, order fulfillment, customer acquisition, growth, and retention services; and delivers digitally enabled back office and industry specific specialty services, such as AI operations, content moderation, and fraud management services. It serves clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, e-tail/retail, technology, transportation, and travel industries with operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Englewood, Colorado.